Effective Date: 16 October 2026
Business: SUNDEN HOUSE, trading as SUNDÈN
ABN: 65 918 664 657
Location: Drummond Cove, Western Australia
Website: www.sundenhouse.com
Email: info@sundenhouse.com
1. Our Commitment
SUNDEN HOUSE (SUNDÈN) respects your privacy, dignity and safety. We provide purpose-led products, books, educational resources, trauma-informed coaching, empowerment programmes and advocacy initiatives.
We understand that some participants may have experienced trauma, abuse or other sensitive circumstances. We aim to protect personal information and comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
2. Information We Collect
Depending on your interaction with us, we may collect your name, email address, contact details, billing and shipping information, purchase records, appointment details, correspondence, website usage information and information voluntarily provided for coaching or education.
We only seek sensitive information when reasonably necessary and with appropriate consent or other lawful authority.
3. Coaching Confidentiality
We do not routinely create or retain detailed coaching notes, trauma histories or private session recordings without appropriate client permission, unless required or authorised by law.
Booking information, emails, transaction records and information processed through third-party services may still be retained.
Private coaching disclosures are treated confidentially, subject to applicable legal obligations, including certain reporting requirements and circumstances involving serious threats to safety.
We will not publish identifiable client experiences, photographs, testimonials or recordings for promotional purposes without appropriate permission.
4. How We Use Information
We may use personal information to process purchases, arrange coaching and educational services, respond to enquiries, manage appointments, provide customer support, meet legal obligations, maintain website functionality and send lawful promotional communications.
Sensitive coaching information will not be used for unrelated marketing without the required consent.
5. Third-Party Providers
Website, payment, ecommerce, delivery, booking and communications providers may process information needed to deliver their services. Some providers may operate overseas. We take reasonable steps to manage information sharing in accordance with applicable law.
We do not sell sensitive coaching disclosures to advertisers.
6. Information Security and Retention
We take reasonable steps to protect information against unauthorised access, misuse, loss or disclosure. Information is retained as reasonably necessary for its purpose or applicable legal obligations, then destroyed or de-identified where appropriate and lawful. No electronic system is completely secure.
7. Children and Safeguarding
Individual trauma-informed coaching is intended for adults aged 18 and older. Programmes involving minors require appropriate safeguards, consent, supervision and compliance with child protection requirements. Children should not disclose identifying information or abuse experiences through public comments.
8. Events and Recordings
TikTok LIVE sessions and public discussions are not confidential. Other users or platforms may capture public contributions. Private coaching is not routinely recorded without appropriate permission unless legally required or authorised. Event recording arrangements will be disclosed where relevant. Promotional use of identifiable participants requires appropriate permission.
9. International Users
Our website is accessible internationally. Information may be processed overseas by service providers, subject to applicable legal requirements. Overseas coaching availability depends on relevant laws and service suitability.
10. Cookies and Marketing
Our website may use cookies for functionality, performance and other disclosed purposes. Marketing communications are sent according to applicable law, with available unsubscribe options.
11. Access, Correction and Complaints
You may request access to or correction of personal information, subject to applicable law, by emailing info@sundenhouse.com. Unresolved privacy complaints may be referred to the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Changes and Contact
We may update this policy and publish revisions on our website.
SUNDEN HOUSE — SUNDÈN
ABN: 65 918 664 657
Drummond Cove, Western Australia
info@sundenhouse.com
www.sundenhouse.com
Remember Who You Are.